Zendesk

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement zendesk · 452 tools · 2 triggers

Connect it

run auth zendesk
run auth zendesk --scope team    # shared with the organization

Or from the Integrations page in the console. See Connections for personal versus shared, and who may remove one.

Use it

run zendesk          # common commands
run zendesk --all    # every command

import { zendesk } from "@boxd/run";

Common tools

Tool	What it does
`get-attachment`	Retrieve details of a single Zendesk attachment by its ID. Use when you have an attachment_id from ticket comments or an attachments list and need to…
`get-user`	Tool to fetch a single Zendesk user by numeric user_id. Use when you have a user ID from ticket payloads (requester_id, submitter_id, assignee_id…
`get-users-assigned-tickets`	List tickets assigned to a specific Zendesk user. Returns all tickets where the specified user is the assignee.
`get-users-ccd-tickets`	List tickets where a specific Zendesk user is CC’d (carbon copied).
`get-users-followed-tickets`	List tickets the specified Zendesk user is following. Returns all tickets where the specified user is a follower.
`get-users-requested-tickets`	List tickets requested by a specific Zendesk user. Use when you need to retrieve all tickets where a particular user is the original requester, such…
`list-tickets`	List Zendesk tickets with pagination and filtering. Only server-side filter available is external_id; status, priority, tags, assignee_id, and…
`list-users`	Tool to list/enumerate Zendesk users via the Users API. Use when you need to export or iterate through the user directory without a specific name/email filter.
`merge-users`	Merges two Zendesk end users together. The user specified in the path parameter (user_id) is the primary user (target) that will be kept.
`search-zendesk`	Tool to search for tickets, users, organizations, and groups in Zendesk using query syntax.

All 452 tools

Tool	What it does
`apply-macro`	Preview how a Zendesk macro would affect a ticket without actually applying it.
`autocomplete-problems`	Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
`autocomplete-users`	Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint.
`check-host-mapping-validity-for-existing-brand`	Check the host mapping validity for an existing brand in Zendesk.
`count-deleted-users`	Count deleted users in Zendesk. Returns the total number of deleted users.
`count-user-ccd-tickets`	Count tickets where the specified user is CCD (carbon copy distribution).
`count-custom-object-records`	Count the number of records in a specific Zendesk custom object.
`count-organizations`	Count the number of organizations in Zendesk. Returns an approximate count of organizations with the timestamp of when the count was last calculated.
`create-access-rule`	Create an access rule for a custom object in Zendesk. Access rules control which users can view or modify custom object records based on conditions.
`create-apps-installation`	Install a Zendesk app in the account. Use when you need to add an app from the Zendesk marketplace or a private app to your Zendesk instance.
`create-apps-notify`	Send a notification to currently open instances of a Zendesk app.
`create-autocomplete-tags`	Search for Zendesk tags using autocomplete via POST request body.
`create-automation`	Create a new automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met.
`create-bookmark`	Create a bookmark for a ticket in Zendesk. Bookmarks allow you to save references to tickets for quick access.
`create-comment-redaction`	Redact sensitive content from a ticket comment in Zendesk using the Agent Workspace method.
`create-custom-object-bulk-job`	Create a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk.
`create-custom-object-record`	Create a new record for a custom object in Zendesk. Use when you need to add a new entry to a custom object type.
`create-custom-object-record-attachment`	Create an attachment for a custom object record in Zendesk. Use when you need to attach files (documents, images, etc.) to a custom object record.
`create-custom-statuses`	Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories.
`create-deletion-schedule`	Create a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule.
`create-dynamic-content-items`	Create a new dynamic content item with locale variants in Zendesk.
`create-dynamic-content-items-variants`	Create a new locale variant for an existing dynamic content item in Zendesk.
`create-end-user-identity`	Add an identity (email or phone) to an end user’s profile in Zendesk.
`create-group-memberships`	Create a group membership in Zendesk, assigning an agent to a group.
`create-imports-tickets-create-many`	Bulk import tickets into Zendesk by posting up to 100 ticket objects at a time.
`create-many-dynamic-content-items-variants`	Create many locale variants for an existing dynamic content item in Zendesk.
`create-many-tickets`	Create many tickets in Zendesk in a single request. Accepts an array of up to 100 ticket objects.
`create-many-users`	Create many users in Zendesk in a single request. Accepts up to 100 user objects.
`create-object-trigger`	Create a new trigger for a custom object in Zendesk. Custom object triggers are business rules that automatically perform actions when certain…
`create-organization-field`	Create a custom organization field in Zendesk. Use when you need to add a new custom field type (such as text, dropdown, checkbox, date, etc.) to…
`create-organization-memberships`	Create a new organization membership in Zendesk by assigning a user to an organization.
`create-organization-memberships-create-many`	Create multiple organization memberships in Zendesk by posting up to 100 membership objects at a time.
`create-organization-merge`	Merge two Zendesk organizations by combining all users, tickets, and data from the losing organization into the winning organization.
`create-organizations-tags`	Set organization tags in Zendesk by making a POST request to replace the tags on an organization.
`create-organization-subscription`	Create an organization subscription in Zendesk. This subscribes a user to receive notifications and updates related to a specific organization.
`create-or-update-many-users`	Create or update multiple users in Zendesk in a single request.
`create-or-update-organization`	Create or update a Zendesk organization in a single operation.
`create-or-update-user`	Create or update a Zendesk user. If a user with the same email or external_id exists, it updates that user.
`create-push-notification-devices-destroy-many`	Bulk unregister push notification devices in Zendesk. This action is irreversible - the devices will be permanently removed from receiving push…
`create-resource-collections`	Create a resource collection in Zendesk. Use when you need to batch multiple operations on Zendesk resources (like tickets) into a single request.
`create-side-conversation`	Create a private side conversation on a Zendesk ticket. Side conversations are agent-to-agent communications that don’t notify the customer.
`create-support-address`	Create a new support address (recipient address) in Zendesk.
`create-suspended-tickets-export`	Export Suspended Tickets from Zendesk Support. Use when you need to export all suspended tickets for compliance review, audit purposes, or data analysis.
`create-ticket-content-pin`	Create a ticket content pin in Zendesk. Content pins allow you to attach helpful resources like Help Center articles or external content directly to…
`create-ticket-field`	Create a custom ticket field in Zendesk with various field types.
`create-ticket-field-option`	Create or update an option for a dropdown or multiselect ticket field.
`create-trigger`	Create a new trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met.
`create-trigger-categories-job`	Create a batch job for ticket trigger categories in Zendesk.
`create-trigger-category`	Create a new trigger category in Zendesk. Trigger categories are used to organize and group triggers for better management.
`create-user-field-option`	Create or update an option for a dropdown or multiselect user field.
`create-user-identity`	Tool to add an identity to a user’s profile in Zendesk. An agent can add multiple identities to a user (e.g., multiple email addresses).
`create-user-profiles-events`	Store an event against a Sunshine user profile. Creates the profile if it doesn’t exist.
`create-users-logout-many`	Log out multiple users in Zendesk by ending their active sessions.
`create-users-organization-memberships`	Create a new organization membership for a specific user in Zendesk by assigning a user to an organization.
`create-users-tags`	Set tags on a Zendesk user via POST request to /api/v2/users/{user_id}/tags.
`create-view`	Create a new view in Zendesk. Views are saved ticket filters that help agents organize and prioritize their work.
`create-views-preview`	Preview a Zendesk view by constructing conditions and execution settings to see which tickets match.
`create-views-preview-count`	Preview ticket count for a view in Zendesk. Returns the number of tickets matching the specified conditions before saving the view.
`create-attachments`	Upload a file attachment to Zendesk. Returns an attachment object with an ID that can be used to attach the file to a ticket comment.
`create-custom-object`	Create a new custom object in Zendesk. Use when you need to define a new custom object type to store and manage custom data.
`create-custom-object-field`	Create a new field for a custom object in Zendesk. Use when you need to add a new attribute or data field to an existing custom object type.
`create-group`	Create a new group in Zendesk. The group name must be unique within the account.
`create-import-ticket`	Import a ticket into Zendesk with historical timestamps. This action creates tickets with past `created_at`, `updated_at`, or `solved_at` values…
`create-organization`	Create a new organization in Zendesk. After creation, the organization ID is auto-assigned and returned.
`create-request`	Create a new request in Zendesk. Use when an end user needs to submit a support request through the API.
`create-target`	Create a target in Zendesk for triggering outbound integrations.
`create-ticket`	Create a ticket in Zendesk with full support for all ticket fields.
`create-ticket-or-voicemail-ticket`	Create a ticket in Zendesk via the voice/channel API endpoint.
`create-user`	Tool to create a new user in Zendesk. Search for existing users first to avoid duplicate accounts with the same email.
`create-user-field`	Create a custom user field in Zendesk. Use when you need to define a new custom field to capture additional user data.
`delete-access-rule`	Delete an access rule for a custom object in Zendesk. This action is irreversible - the access rule cannot be recovered once deleted.
`delete-automation`	Permanently deletes an automation in Zendesk. This action is irreversible - the automation will be permanently deleted and cannot be recovered once removed.
`delete-business-hours-schedule`	Permanently deletes a business hours schedule in Zendesk. Use when you need to remove obsolete schedules or clean up test data.
`delete-custom-object-record-attachment`	Permanently deletes an attachment from a custom object record in Zendesk.
`delete-custom-object-record-by-external-id-or-name`	Permanently deletes a custom object record in Zendesk by its external ID or name.
`delete-deleted-ticket`	Permanently deletes a soft-deleted ticket from Zendesk. This action is irreversible - once a ticket is permanently deleted, it cannot be recovered.
`delete-deletion-schedule`	Permanently deletes a deletion schedule in Zendesk. This action is irreversible - the deletion schedule will be permanently deleted and cannot be recovered once removed.
`delete-group-membership`	Permanently deletes a group membership in Zendesk, immediately removing a user from a group.
`delete-group-memberships-destroy-many`	Bulk delete group memberships in Zendesk. Immediately removes users from groups.
`delete-macro`	Permanently deletes a macro in Zendesk. This action is irreversible - the macro will be permanently deleted and cannot be recovered once removed.
`delete-macros-destroy-many`	Bulk delete macros in Zendesk. This action is irreversible - the macros will be permanently deleted and cannot be recovered once removed.
`delete-many-automations`	Bulk delete automations in Zendesk. This action is irreversible - the automations will be permanently deleted and cannot be recovered once removed.
`delete-many-object-triggers`	Bulk delete triggers for a Zendesk custom object. This action is irreversible - the triggers will be permanently deleted and cannot be recovered once removed.
`delete-many-organization-memberships`	Bulk delete organization memberships in Zendesk. This action is irreversible - the memberships will be permanently removed and cannot be recovered once deleted.
`delete-many-views`	Bulk delete views in Zendesk. This action is irreversible - the views will be permanently deleted and cannot be recovered once removed.
`delete-organization-field`	Permanently deletes an organization field in Zendesk. Use this action when you need to remove a custom organization field from the system.
`delete-organization-membership`	Permanently removes a user from an organization in Zendesk by deleting the organization membership.
`delete-organizations-tags`	Remove all tags from a Zendesk organization. Use when you need to clear organization tags as part of cleanup or reorganization tasks.
`delete-organization-subscription`	Permanently deletes an organization subscription in Zendesk.
`delete-resource-collections`	Delete a resource collection in Zendesk. Use when you need to remove a resource collection that is no longer needed.
`delete-suspended-tickets-destroy-many`	Permanently deletes multiple suspended tickets in Zendesk. This action is irreversible - the suspended tickets will be permanently deleted and cannot…
`delete-target`	Permanently deletes a target in Zendesk. This action is irreversible - the target will be permanently deleted and cannot be recovered once removed.
`delete-ticket-field`	Permanently deletes a ticket field in Zendesk. Use this action when you need to remove a custom ticket field that is no longer needed.
`delete-ticket-field-option`	Permanently deletes an option from a ticket field in Zendesk.
`delete-tickets-tags`	Remove tags from a Zendesk ticket. This action is irreversible; once tags are removed, they cannot be recovered without re-adding them.
`delete-trigger`	Permanently deletes a trigger in Zendesk. This action is irreversible - the trigger will be permanently deleted and cannot be recovered once removed.
`delete-trigger-category`	Permanently deletes a trigger category in Zendesk. This action is irreversible - the trigger category will be permanently deleted and cannot be recovered once removed.
`delete-user-field`	Permanently deletes a user field in Zendesk, removing it from all user profiles.
`delete-user-field-option`	Permanently deletes an option from a user field in Zendesk. Use this action when you need to remove a specific selectable option from a dropdown or…
`delete-user-permanently`	Permanently deletes a soft-deleted user from Zendesk. This action is irreversible - once a user is permanently deleted, it cannot be recovered.
`delete-user-profile`	Permanently deletes a user profile in Zendesk by its profile ID.
`delete-users-destroy-many`	Bulk delete users from Zendesk by their IDs or external IDs.
`delete-user-session`	Delete a specific user session in Zendesk. Use this action when you need to invalidate and remove a specific user session.
`delete-users-group-memberships`	Permanently deletes a user’s group membership in Zendesk, immediately removing a user from a group.
`delete-users-identity`	Deletes an identity for a given user in Zendesk. Use when you need to remove a specific identity (e.g., email, phone, social login) from a user’s account.
`delete-users-me-logout`	Delete the current authenticated session in Zendesk. This action invalidates the current API session, requiring re-authentication for future API calls.
`delete-users-organization-memberships`	Permanently removes a user from an organization in Zendesk by deleting the organization membership for a specific user.
`delete-users-sessions`	Bulk delete all sessions for a specific user in Zendesk. This action invalidates all active sessions for the specified user, forcing them to…
`delete-users-tags`	Remove tags from a Zendesk user. Use when you need to clean up user tags, remove outdated labels, or clear all tags from a user account.
`delete-view`	Delete a single view in Zendesk. This action is irreversible - the view will be permanently deleted and cannot be recovered once removed.
`delete-app-installation`	Permanently removes an installed app from Zendesk. Use when you need to uninstall an app from your Zendesk instance.
`delete-bookmark`	Permanently deletes a bookmark in Zendesk. Use when you need to remove a user bookmark.
`delete-custom-object`	Permanently deletes a custom object definition in Zendesk. Use this action when you need to remove a custom object type and all its associated records.
`delete-custom-object-field`	Permanently deletes a custom object field in Zendesk. Use this action when you need to remove a specific field from a custom object definition.
`delete-custom-object-record`	Permanently deletes a custom object record in Zendesk. Use this action when you need to remove a specific record from a custom object type.
`delete-custom-status`	Permanently deletes a custom ticket status in Zendesk. Use this action when you need to remove a custom ticket status from the system.
`delete-dynamic-content-item`	Permanently deletes a dynamic content item in Zendesk. This action is irreversible - the dynamic content item cannot be recovered once deleted.
`delete-dynamic-content-item-variant`	Permanently deletes a dynamic content item variant in Zendesk.
`delete-object-trigger`	Permanently deletes a custom object trigger in Zendesk. Use this action when you need to remove a specific trigger from a custom object definition.
`delete-organization`	Delete an organization in Zendesk. This operation is irreversible; confirm organization_id and get explicit user confirmation before calling.
`delete-support-address`	Permanently deletes a support address from Zendesk. This action is irreversible - the support address cannot be recovered once deleted.
`delete-ticket`	Permanently deletes a ticket in Zendesk, including its entire conversation history.
`delete-user`	Tool to permanently delete a user from Zendesk. Use when you need to remove a user account.
`destroy-many-deleted-tickets`	Permanently deletes multiple soft-deleted tickets in Zendesk.
`destroy-many-organizations`	Bulk delete Zendesk organizations. This action is irreversible - once organizations are deleted, they cannot be recovered.
`detect-best-locale`	Detect the best language/locale for the current user based on their browser settings and account preferences.
`download-custom-object-record-attachment`	Download attachment file from a Zendesk custom object record.
`get-about-me`	Get information about the currently authenticated user in Zendesk.
`get-account-settings`	Retrieve Zendesk account settings. Use this action when you need to view the configuration and feature flags for a Zendesk account, including API…
`get-active-triggers`	List all active ticket triggers in Zendesk. Use when you need to retrieve the currently active trigger rules that automatically perform actions on…
`get-activities-count`	Count ticket activities in Zendesk. Returns an approximate count of ticket activities.
`get-all-organizations`	Get all organizations in Zendesk. Returns results nested under an ‘organizations’ array; an empty list is valid.
`get-app`	Get a single Zendesk app by its numeric ID. Use when you have an app ID and need to retrieve the app’s details including name, author information…
`get-apps-installations-requirements`	List all requirements for a Zendesk app installation. Use when you need to check what configuration or parameters are required for a specific…
`get-apps-location`	Get details for a specific Zendesk app location by its numeric ID.
`get-apps-location-installations`	List all apps location installations from Zendesk. Returns an array of app installation IDs organized by location name.
`get-apps-public-key`	Retrieves the public key for a specific Zendesk app. The response is in JSON Web Key (JWK) format containing RSA key components (modulus n, exponent e).
`get-apps-public-key-pem`	Retrieves the public key for a specific Zendesk app in PEM format.
`get-attachment`	Retrieve details of a single Zendesk attachment by its ID. Use when you have an attachment_id from ticket comments or an attachments list and need to…
`get-autocomplete-tags`	Search for Zendesk tags using autocomplete. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.
`get-automation`	Show a specific automation by its ID. Use when you need to retrieve details of a single automation rule in your Zendesk account, such as for…
`get-automations`	List all automations for the current Zendesk account. Use when you need to retrieve, audit, or review the automation rules configured in your Zendesk account.
`get-automations-search`	Search for Zendesk automations by their title. Use when you need to find automations in your Zendesk account by searching for keywords in their titles.
`get-brands`	List all brands configured in your Zendesk account. Use when you need to enumerate available brands, check which brand is set as default, or retrieve…
`get-brands2`	Show a Brand. Use when you have a brand ID and need to retrieve detailed information about a specific Zendesk brand, including its name, subdomain…
`get-brands-agents`	List agents assigned to a specific brand in Zendesk. Use when you need to enumerate which agents have access to a specific brand, such as auditing…
`get-custom-object-fields-limit`	Get the current count and maximum limit for custom object fields in Zendesk.
`get-custom-object-records-limit`	Get the current record limit and usage count for custom objects in Zendesk.
`get-custom-objects-limit`	Get the current count and maximum limit for custom objects in Zendesk.
`get-custom-status`	Get a specific custom ticket status from Zendesk by its ID. Use when you have a custom status ID from ticket payloads or from listing custom statuses…
`get-custom-statuses`	List custom ticket statuses available in a Zendesk account. Use when you need to retrieve all undeleted custom ticket statuses, optionally filtered…
`get-deleted-tickets`	Lists tickets that have been deleted from Zendesk, showing up to 100 deleted tickets per page with pagination.
`get-deleted-user`	Retrieves a single deleted Zendesk user by their ID. Use when you have a specific deleted user ID and need to fetch details about that deleted user…
`get-deletion-schedule`	Retrieve a specific deletion schedule from Zendesk by its ID.
`get-deletion-schedules`	List all deletion schedules for the current Zendesk account.
`get-dynamic-content-items`	List all dynamic content items configured in your Zendesk account.
`get-dynamic-content-item-show`	Show a specific dynamic content item by its ID. Use when you have a dynamic content item ID and need to retrieve its details, including name, default…
`get-dynamic-content-items-show-many`	Retrieve multiple dynamic content items by their identifiers.
`get-dynamic-content-items-variants`	List all variants of a specific Zendesk dynamic content item.
`get-dynamic-content-item-variant`	Show a specific variant of a dynamic content item in Zendesk.
`get-email-notification`	Retrieve details of a single email notification in Zendesk by its notification ID.
`get-email-notifications`	List email notifications from Zendesk. Use this action when you need to retrieve email notification records filtered by ticket, comment, or notification ID.
`get-email-notifications-show-many`	Show details of many email notifications in Zendesk. Use when you need to retrieve multiple email notifications at once by their IDs, associated…
`get-end-user-identities`	Tool to list all identities associated with a specific end user.
`get-end-user-identity`	Tool to fetch a specific end user identity by user ID and identity ID.
`get-group-membership`	Get a group membership by its unique ID. Use when you have a group membership ID and need to retrieve details including the associated group, user, and timestamps.
`get-group-memberships`	List all group memberships in your Zendesk account. Group memberships link users to groups, determining which agents belong to which support groups.
`get-group-memberships-by-group`	List group memberships for a specific Zendesk group. Use when you need to retrieve all members assigned to a particular group, audit group…
`get-groups-assignable`	List all groups that can be assigned to tickets or users in your Zendesk account.
`get-groups-count`	Count groups in Zendesk. Returns an approximate count of groups in the system.
`get-groups-users-count`	Count users in a specific Zendesk group. Returns an approximate count of users belonging to the specified group, with optional filtering by role or permission set.
`get-group-users`	List all users belonging to a specific Zendesk group. Use when you need to retrieve all members of a particular group, with optional filtering by…
`get-guide-survey-responses`	List survey responses from Zendesk Guide. Use when you need to retrieve CSAT survey responses, analyze customer satisfaction scores, or monitor survey completion rates.
`get-guide-surveys`	List available CSAT (Customer Satisfaction) surveys in Zendesk Guide.
`get-incremental-organizations`	Retrieve organizations that have been modified since a specified start time using the Incremental Organization Export API.
`get-incremental-routing-attributes`	Export routing attributes incrementally with optional start_time filtering and cursor-based pagination.
`get-incremental-routing-attribute-values`	Retrieve routing attribute values that have been modified since a specified start time using the Incremental Skill-Based Routing API.
`get-incremental-routing-instance-values`	Export incremental routing instance values from Zendesk skill-based routing.
`get-incremental-sample`	Test the incremental export by retrieving a sample of records that have changed since a specified start time.
`get-incremental-ticket-events`	Export incremental ticket events from Zendesk. Use when you need to track changes to tickets over time, monitor agent performance metrics, or sync…
`get-incremental-ticket-metric-events`	List ticket metric events in Zendesk that occurred on or after a specified time.
`get-incremental-tickets`	Retrieve tickets that have been modified since a specified start time using the Incremental Ticket Export API.
`get-incremental-tickets-cursor`	Export tickets incrementally using cursor-based pagination. Use this action when you need to retrieve all changes to tickets since a specific time…
`get-incremental-users`	Retrieve users that have been modified since a specified start time using the Incremental User Export API.
`get-incremental-users-cursor`	Export users incrementally using cursor-based pagination. Use when you need to export all users from Zendesk in a reliable, paginated manner.
`get-job-statuses`	List job statuses from Zendesk. Shows the status of all background jobs that have been initiated, including those created by bulk operations like…
`get-job-statuses2`	Get a single job status by ID from Zendesk. Shows the status of a background job initiated by bulk operations (like bulk updates, imports, or exports).
`get-locale`	Get a locale by its ID or BCP-47 code. Use when you need to retrieve details about a specific locale including the locale identifier, language name, and timestamps.
`get-locales`	List all translation locales available for your Zendesk account.
`get-locales-agent`	List the translation locales that have been localized for agent use.
`get-locales-current`	Show the current locale for a Zendesk account. Use when you need to determine what language/locale is currently active for the account, which affects…
`get-macro2`	Show a specific macro by its ID. Use when you need to retrieve details of a single macro in your Zendesk account, such as for auditing, modifying, or…
`get-macro-attachments`	List all attachments associated with a specific Zendesk macro.
`get-macro-categories`	List all macro categories available to the current Zendesk account.
`get-macro-definitions`	Retrieve the definitions of all actions that a macro can perform in Zendesk.
`get-macro-replica`	Show a macro replica (unpersisted macro representation) based on a macro ID and ticket ID.
`get-macros`	List all shared and personal macros available in your Zendesk account.
`get-macros-actions`	List supported actions for macros in Zendesk. Use when you need to discover what field modifications are available when creating or editing macros.
`get-macros-active`	List all active shared and personal macros in Zendesk. Use when you need to retrieve, audit, or review the macros configured in your Zendesk account.
`get-macros-apply`	Show changes to a ticket that would result from applying a macro.
`get-macros-search`	Search for Zendesk macros by their title. Use when you need to find macros in your Zendesk account by searching for keywords in their titles.
`get-object-trigger`	Show a specific trigger for a custom object in Zendesk. Use when you need to retrieve details of a single trigger, such as for auditing…
`get-open-requests`	List open requests from Zendesk. Use this action when you need to retrieve all requests with “open” status for the authenticated user.
`get-organization-field2`	Get details for a specific organization field in Zendesk by its ID or key.
`get-organization-fields`	List all custom organization fields for the Zendesk account.
`get-organization-membership2`	Get details for a specific organization membership by its ID.
`get-organization-related`	Get related counts and information for a specific Zendesk organization by ID.
`get-organization-requests`	List requests for a specific Zendesk organization. Use when you need to retrieve all requests associated with a particular organization.
`get-organizations-autocomplete`	Search for Zendesk organizations using autocomplete. Use when you need to find organization suggestions based on a partial organization name for…
`get-organizations-merges`	List all organization merge operations for a specific organization in Zendesk.
`get-organizations-show-many`	Show many Zendesk organizations by their IDs or external IDs.
`get-organizations-tickets-count`	Count organization tickets in Zendesk. Returns an approximate count of tickets for a specific organization.
`get-organization-subscription`	Show Organization Subscription - retrieves details of a specific organization subscription by its ID.
`get-organization-subscriptions`	List Organization Subscriptions in Zendesk. Returns organization subscriptions with pagination support (cursor and offset).
`get-organization-tags`	List all tags associated with a specific Zendesk organization.
`get-organization-tickets`	Get tickets for a specific organization in Zendesk. Returns tickets where organization_id matches the specified organization.
`get-organization-users`	List all users associated with a specific Zendesk organization.
`get-organization-users-count`	Count users in a specific Zendesk organization by ID. Returns an approximate count of users.
`get-owned-apps`	List apps owned by the current Zendesk account. Use when you need to retrieve information about apps installed in your Zendesk instance, such as…
`get-problems`	List Zendesk ticket problems. Use when you need to retrieve all tickets of type ‘problem’ in your Zendesk account.
`get-public-locales`	List all available public locales that can be used for translations in Zendesk.
`get-recent-tickets`	List recently viewed tickets in Zendesk. Returns tickets sorted by the time they were last viewed, most recent first.
`get-remote-authentications`	List all remote authentication configurations in your Zendesk account.
`get-request-comments`	List comments on a Zendesk request. Use when you need to retrieve all comments from a specific ticket request to understand the conversation history…
`get-requests-ccdb`	List CCD Requests. Use when you need to retrieve requests where the authenticated end user is listed as a CC (carbon copy) recipient.
`get-requests-comment`	Get a specific comment from a Zendesk request. Use when you need to retrieve a single comment by its ID for a given request, such as displaying a…
`get-requests-search`	Search for requests in Zendesk using query syntax. Use when you need to find customer requests across Zendesk using flexible search criteria such as…
`get-requests-solved`	List Zendesk requests with the ‘solved’ status. Useful for reviewing completed customer requests, generating reports on resolution times, or tracking…
`get-routing-agents-instance-values`	Retrieve attribute values for multiple agents/users using the Skill-Based Routing API.
`get-satisfaction-ratings`	List satisfaction ratings for tickets in Zendesk. Use when you need to retrieve customer satisfaction feedback, analyze CSAT scores, or review…
`get-satisfaction-ratings-count`	Count satisfaction ratings in Zendesk. Returns an approximate count of satisfaction ratings.
`get-search-count`	Count the number of items matching a search query in Zendesk.
`get-search-export`	Export search results from Zendesk using cursor-based pagination.
`get-security-settings`	Show Security Settings for a Zendesk account. Use when you need to retrieve the security configuration of a Zendesk account, including session…
`get-side-conversations-events`	Retrieve side conversation events for incremental export. Returns events created since the specified start_time in chronological order.
`get-support-address`	Get a support address by its unique ID. Use when you have a support_address_id and need to retrieve details including the email address, brand…
`get-tags`	List Zendesk tags in order of popularity. Use when you need to view all available tags in your Zendesk account, or when you need to find tags that…
`get-tags-count`	Count Tags in Zendesk. Returns an approximate count of tags.
`get-target`	Show a specific target by its ID. Use when you have a target ID and need to retrieve its details including title, type, active status, and creation timestamp.
`get-target-failure`	Show a target failure in Zendesk. Use when you have a target_failure_id and need to retrieve details about a failed target execution, including the…
`get-target-failures`	List the 25 most recent target failures in Zendesk. Target failures occur when a target (webhook, callback, or external integration) fails to execute properly.
`get-targets`	List all targets for the current Zendesk account. Use when you need to retrieve, audit, or review the targets configured in your Zendesk account.
`get-ticket-audit-by-id`	Show a specific audit for a ticket from Zendesk. Returns a single audit record containing events that describe changes made to the ticket.
`get-ticket-collaborators`	List all collaborators (CC’d users) on a Zendesk ticket. Use when you need to see who is currently CC’d on a ticket, such as when coordinating with…
`get-ticket-comments`	List comments on a Zendesk ticket. Returns the comments added to the ticket in chronological order (oldest first by default).
`get-ticket-email-c-cs`	List Email CCs for a Ticket. Use when you need to retrieve a list of users who are CC’d on a specific Zendesk ticket.
`get-ticket-field2`	Show a specific ticket field by its ID. Use when you need to retrieve details of a single ticket field in your Zendesk account, such as for auditing…
`get-ticket-fields`	List all system and custom ticket fields in Zendesk. Use when you need to retrieve field definitions for building forms, validating field values, or…
`get-ticket-fields-count`	Count ticket fields in Zendesk. Returns an approximate count of system and custom ticket fields.
`get-ticket-fields-show-many`	Retrieve multiple ticket fields by their IDs or keys in a single request.
`get-ticket-followers`	List all followers on a Zendesk ticket. Use when you need to see who is following a ticket, such as when coordinating with stakeholders or managing ticket notifications.
`get-ticket-forms`	List all ticket forms configured in your Zendesk account. Use when you need to enumerate available ticket forms, retrieve form metadata like display…
`get-ticket-forms-show-many`	Show multiple ticket forms by their IDs. Use when you need to retrieve specific ticket forms by their IDs to display form details, validate form…
`get-ticket-incidents`	List incidents linked to a problem ticket in Zendesk. Use when you need to retrieve all incident tickets that share the same root cause as a problem ticket.
`get-ticket-metric`	Retrieve a specific ticket metric from Zendesk by its ID. Use this action when you have a ticket_metric_id and need to fetch the detailed metrics for…
`get-ticket-metrics`	List Ticket Metrics from Zendesk. Returns a list of tickets with their associated metrics including response times, resolution times, and assignment statistics.
`get-tickets-audits`	List all audits (change history) for a specific Zendesk ticket.
`get-tickets-audits-count`	Count audits for a specific ticket in Zendesk. Returns an approximate count of audits associated with the specified ticket.
`get-tickets-comments-count`	Count comments on a Zendesk ticket. Returns an approximate count of comments added to the specified ticket.
`get-tickets-conversation-log`	List conversation log events for a specific Zendesk ticket. Use this action when you need to retrieve the chronological history of interactions…
`get-tickets-count`	Count the number of tickets in Zendesk. Returns an approximate count of tickets with the timestamp of when the count was last calculated.
`get-ticket-skips`	List ticket skips for a specific ticket from Zendesk. Use when you need to retrieve all skip records associated with a particular ticket, such as…
`get-tickets-metrics`	Get ticket metrics from Zendesk for a specific ticket. Returns performance metrics including resolution times, agent and requester wait times, reply…
`get-tickets-side-conversations-events`	List all events for a specific side conversation on a Zendesk ticket.
`get-trigger`	Show a specific trigger by its ID. Use when you need to retrieve details of a single trigger in your Zendesk account, such as for auditing…
`get-trigger-categories`	List all ticket trigger categories in your Zendesk account. Use when you need to retrieve, audit, or review the trigger category organization for…
`get-trigger-categories2`	Show a specific ticket trigger category by its ID. Use when you need to retrieve details of a single trigger category, such as for auditing or…
`get-triggers`	List all ticket triggers for the current Zendesk account. Use when you need to retrieve, audit, or review the trigger rules configured in your Zendesk account.
`get-triggers-definitions`	Get Ticket Trigger Action and Condition Definitions. Use when you need to discover the available actions and conditions that can be used to create or…
`get-triggers-search`	Search for Zendesk ticket triggers by their title. Use when you need to find triggers in your Zendesk account by searching for keywords in their titles.
`get-user`	Tool to fetch a single Zendesk user by numeric user_id. Use when you have a user ID from ticket payloads (requester_id, submitter_id, assignee_id…
`get-user-entitlements-full`	Tool to retrieve full entitlements for a Zendesk user across all products (Chat, Explore, Talk, Guide).
`get-user-events`	Retrieve event history for a specific Zendesk user. Use when you need to track user activity such as login history, profile changes, or other…
`get-user-field-by-id`	Retrieve a single Zendesk user field by its numeric ID. Use when you have a user field ID and need to fetch its full definition including title…
`get-user-field-options`	List custom user field options for a given user field. Use when you need to retrieve the dropdown or tag options available for a custom user field in Zendesk.
`get-user-fields`	List all custom user fields configured in your Zendesk account.
`get-user-fields-show-many`	Retrieve multiple Zendesk user fields by their keys. Use when you have specific user field keys and need to fetch their definitions (title, type…
`get-user-profiles2`	Retrieve a single Zendesk user profile by its Sunshine profile ID.
`get-user-profiles-events2`	Get events for a Sunshine profile by its profile ID. Use when you have a specific Sunshine profile ID (obtained from profile lookup or creation) and…
`get-users-assigned-tickets`	List tickets assigned to a specific Zendesk user. Returns all tickets where the specified user is the assignee.
`get-users-autocomplete`	Autocomplete users by name or phone number. Use when you need to find users based on a partial name or phone number for ticket creation or user lookup scenarios.
`get-users-brand-agents`	List brand agent memberships for a specific user in Zendesk.
`get-users-ccd-tickets`	List tickets where a specific Zendesk user is CC’d (carbon copied).
`get-users-compliance-deletion-statuses`	Tool to fetch GDPR compliance deletion statuses for a specific Zendesk user.
`get-users-count`	Count users in Zendesk. Returns an approximate count of users.
`get-user-sessions`	List all sessions for a specific Zendesk user. Returns details about each active session including authentication time and last seen time.
`get-users-followed-tickets`	List tickets the specified Zendesk user is following. Returns all tickets where the specified user is a follower.
`get-users-group-memberships`	List group memberships for a specific Zendesk user. Use when you need to retrieve all groups a user belongs to, audit user group assignments, or…
`get-users-group-memberships-by-id`	Get a specific group membership for a user by their IDs. Use when you have both a user ID and a group membership ID and need to retrieve details…
`get-users-groups`	List all groups that a specific Zendesk user belongs to. Use when you need to find which support groups a user is a member of, audit team…
`get-users-groups-count`	Count user groups in Zendesk. Returns an approximate count of groups that a specific user belongs to.
`get-users-identities2`	Tool to show a specific user identity by user ID and identity ID.
`get-users-me-session`	Show the currently authenticated session in Zendesk. Returns details about the active session including authentication time, last seen time, and user ID.
`get-users-me-settings`	Get the settings for the currently authenticated user in Zendesk.
`get-users-organization-memberships`	List organization memberships for a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to.
`get-users-organization-memberships2`	Get details for a specific organization membership by user ID and membership ID.
`get-users-organizations`	List organizations associated with a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to.
`get-users-organizations-count`	Returns an approximate count of organizations that a user belongs to.
`get-users-organization-subscriptions`	List User’s Organization Subscriptions - retrieves organization subscriptions for a specific user.
`get-users-password-requirements`	Get password requirements for a specific Zendesk user. Use when you need to retrieve the password policy rules that apply to a user’s password, such…
`get-users-profiles`	Retrieve profiles associated with a specific Zendesk user by user ID.
`get-users-related`	Get related counts and information for a specific Zendesk user by ID.
`get-users-requested-tickets`	List tickets requested by a specific Zendesk user. Use when you need to retrieve all tickets where a particular user is the original requester, such…
`get-users-requests`	List ticket requests for a specific Zendesk user. Use when you need to retrieve all requests associated with a particular user ID.
`get-users-skips`	List ticket skips for a specific user from Zendesk. Use when you need to retrieve all skip records associated with a particular user, such as when…
`get-users-tags`	List all tags assigned to a specific Zendesk user. Use when you need to see what tags are associated with a particular user for organizing…
`get-user-tickets-assigned-count`	Count tickets assigned to a specific user in Zendesk. Returns an approximate count of tickets where the user is the assignee.
`get-view-definitions`	List the definitions of the conditions and actions available for constructing views in Zendesk.
`get-views`	List shared and personal views available to the current user in Zendesk.
`get-views-active`	List all active shared and personal views available in Zendesk.
`get-views-compact`	Retrieves a compacted list of shared and personal views available to the current user in Zendesk.
`get-views-count`	Count shared and personal views in Zendesk. Returns an approximate count of all views (both shared and personal) available in the account.
`get-views-count-many`	Count tickets in multiple Zendesk views. Returns the ticket count for each view ID provided in a single API call.
`get-views-execute`	Execute a Zendesk view to retrieve its column titles and matching ticket rows.
`get-views-export`	Export a Zendesk view as a CSV file. Use when you need to download view data for offline analysis, reporting, or data migration purposes.
`get-views-search`	Search for Zendesk views by their title. Use when you need to find views in your Zendesk account by searching for keywords in their titles.
`get-views-show-many`	Get multiple Zendesk views by their IDs. Use when you need to retrieve specific views by their IDs in a single request rather than fetching them one by one.
`get-views-tickets`	List tickets from a specific Zendesk view. Use this action when you need to retrieve all tickets that match a view’s conditions, such as for…
`get-view-ticket-count`	Count tickets in a specific view in Zendesk. Returns the number of tickets matching the view’s conditions.
`get-activities`	List ticket activities in the last 30 days affecting your Zendesk.
`get-custom-roles`	List all custom roles configured in your Zendesk account. Use when you need to discover available roles, review role configurations, or understand…
`get-organization`	Get metadata for a specific Zendesk organization by ID. Response fields are available under data.organization_info.
`get-organization-merge`	Retrieve the details of a specific organization merge operation in Zendesk.
`get-organizations-subscriptions`	List all organization subscriptions for a specific Zendesk organization.
`get-requests`	List ticket requests in Zendesk. This action retrieves a paginated list of requests, supporting sorting by creation or update time.
`get-sessions`	List all active sessions in your Zendesk account. If authenticated as an admin, returns all the active sessions for all users.
`get-sharing-agreements`	List all sharing agreements for your Zendesk account. Sharing agreements define connections between Zendesk accounts for sharing tickets.
`get-suspended-tickets`	List suspended tickets in Zendesk. Suspended tickets are tickets that were automatically held for review due to spam detection, banned content, or other filtering rules.
`get-ticket-by-id`	Get ticket details from Zendesk. Returns the full ticket record (status, requester_id, assignee_id, organization_id, tags, custom_fields…
`get-ticket-fields-options`	List Ticket Field Options - Returns a list of custom ticket field options for dropdown and multi-select ticket fields.
`get-ticket-fields-options2`	Show Ticket Field Option - Retrieves a specific custom ticket field option for dropdown and multi-select ticket fields.
`get-ticket-form`	Get details for a specific ticket form in Zendesk by its ID.
`get-ticket-related`	Get related information for a specific Zendesk ticket. This endpoint returns data about tickets that are related to the specified ticket, including…
`get-tickets-side-conversation-id`	Get a specific side conversation by its ID for a Zendesk ticket.
`get-tickets-tags`	List all tags associated with a specific Zendesk ticket. Use when you need to retrieve the tags assigned to a particular ticket for categorization…
`list-active-automations`	List all active automations in Zendesk. Use when you need to retrieve the currently active automation rules that automatically perform actions based on ticket conditions.
`list-app-installations`	List all app installations in the Zendesk account. The ‘enabled’ property indicates whether each installed app is active in the product.
`list-app-locations`	List all available locations where Zendesk apps can be installed.
`list-assignable-group-memberships`	List assignable group memberships in Zendesk. Use when you need to retrieve the group memberships that agents can be assigned to, typically for…
`list-assignable-group-memberships-by-group`	List assignable group memberships for a specific group in Zendesk.
`list-bookmarks`	List Bookmarks returns all bookmarks created by the user. Use when you need to retrieve all bookmarks to find saved tickets or manage bookmarked items.
`list-brand-agents`	List brand agent memberships to retrieve which agents are associated with which brands in Zendesk.
`list-custom-object-record-attachments`	List all file attachments for a specific custom object record in Zendesk.
`list-custom-object-records`	List all records for a specific custom object type in Zendesk.
`list-deleted-users`	Tool to list deleted users in Zendesk via the Users API. Use when you need to retrieve information about users that have been deleted from the system.
`list-incremental-custom-object-records`	Export custom object records incrementally using cursor-based pagination.
`list-monitored-twitter-handles`	List all monitored X (Twitter) handles configured in your Zendesk account.
`list-object-triggers`	List all triggers for a specific custom object in Zendesk. Use when you need to discover, audit, or review the triggers configured for a custom object type.
`list-object-triggers-definitions`	List Object Trigger Action and Condition Definitions for a custom object in Zendesk.
`list-organization-memberships`	List organization memberships in Zendesk. Use when you need to retrieve all organization memberships, which link users to organizations.
`list-organization-memberships-by-organization`	List organization memberships for a specific organization in Zendesk.
`list-resource-collections`	List Resource Collections for the Zendesk account. Use when you need to retrieve, audit, or review the resource collections configured in your Zendesk account.
`list-skips`	Lists all ticket skips in Zendesk. A skip is a ticket that was skipped during routing or assignment.
`list-support-addresses`	List all support addresses (recipient addresses) configured in your Zendesk account.
`list-ticket-audits`	List all ticket audits from Zendesk. Returns a paginated list of audit records, each containing events that describe changes made to tickets.
`list-ticket-content-pins`	List Ticket Content Pins returns all content pins for a specified ticket.
`list-user-identities`	Tool to list all identities for a specific Zendesk user. Use when you need to retrieve all email addresses, phone numbers, or other contact methods…
`list-access-rules`	List all access rules for a Zendesk custom object. Access rules control which users and roles can perform specific operations on custom object records.
`list-custom-object-fields`	List all fields for a custom object in Zendesk. Use this action when you need to discover the structure of a custom object, understand what fields…
`list-custom-objects`	List all custom object definitions in Zendesk. Use this action when you need to discover available custom object types, understand their structure…
`list-permission-policies`	List all permission policies for a custom object in Zendesk.
`list-tickets`	List Zendesk tickets with pagination and filtering. Only server-side filter available is external_id; status, priority, tags, assignee_id, and…
`list-users`	Tool to list/enumerate Zendesk users via the Users API. Use when you need to export or iterate through the user directory without a specific name/email filter.
`make-comment-private`	Make a public ticket comment private in Zendesk. This action changes the visibility of a comment from public to internal-only, so only agents can view it.
`make-default-organization-membership`	Set a specific organization membership as the default for a user in Zendesk.
`make-end-user-identity-primary`	Set a specified identity as the primary identity for an end user in Zendesk.
`make-ticket-comment-private`	Change a public comment to private on a Zendesk ticket audit.
`make-user-identity-primary`	Tool to set a user identity as the primary identity for a Zendesk user.
`mark-many-tickets-as-spam`	Marks multiple tickets as spam in Zendesk. This action is irreversible - the tickets will be marked as spam and moved to the suspended tickets queue.
`merge-users`	Merges two Zendesk end users together. The user specified in the path parameter (user_id) is the primary user (target) that will be kept.
`merge-tickets`	Merges multiple tickets into a target ticket in Zendesk. The source tickets are merged into the target ticket and then deleted.
`open-users-profile-in-agent-browser`	Open a Zendesk user’s profile in a specified agent’s browser.
`recover-many-suspended-tickets`	Recover multiple suspended tickets in Zendesk. Use when you need to restore tickets that have been suspended (e.g., auto-replied emails, bounced messages).
`renew-session`	Renew the current Zendesk session and obtain a new authenticity token.
`reorder-custom-object-fields`	Reorder Custom Fields of an Object. Updates the display order of custom object fields based on the provided field IDs.
`reorder-location-installations`	Reorder App Installations For Location. Creates or updates the relevant location installation with a specified installation order.
`reorder-organization-fields`	Reorder Organization Fields. Updates the display order of organization fields based on the provided field IDs.
`reorder-ticket-fields`	Reorder Ticket Fields. Updates the display order of ticket fields based on the provided field IDs.
`reorder-triggers`	Reorder Ticket Triggers. Updates the firing order of ticket triggers based on the provided trigger IDs.
`reorder-user-fields`	Reorder User Fields. Updates the display order of custom user fields based on the provided field IDs.
`reply-ticket`	Action to reply to a Zendesk ticket by adding a comment.
`request-end-user-verification`	Send a verification email to an end user to verify ownership of their email address identity.
`request-user-create`	Send a request to create a user in Zendesk. This sends the owner a reminder email to update their user profile information.
`request-user-verification`	Send a verification email to a user to verify ownership of their email address identity.
`restore-many-tickets`	Restores multiple previously deleted tickets in Zendesk. Use when you need to recover tickets that were deleted and need to be restored in bulk.
`restore-ticket`	Restores a previously deleted ticket in Zendesk. Use when a ticket was accidentally deleted and needs to be recovered.
`search-custom-object-records`	Search and filter custom object records in Zendesk using text queries and field filters.
`search-object-triggers`	Search for triggers associated with a custom object in Zendesk.
`search-zendesk`	Tool to search for tickets, users, organizations, and groups in Zendesk using query syntax.
`search-organizations`	Search organizations in Zendesk by external ID or name. Returns an array of organizations matching the provided criteria.
`search-users`	Search for Zendesk users by query or external ID. Use when you need to find users using flexible search criteria with Zendesk search syntax (e.g…
`set-default-custom-status`	Sets one or more custom ticket statuses as the default for their respective categories.
`set-group-membership-as-default`	Set a group membership as the default for a specific user in Zendesk.
`set-users-organization-as-default`	Set an organization as the default for a user in Zendesk. Use when you need to change which organization is the primary/default for a user by…
`show-access-rule`	Show a custom object access rule by its ID. Use when you have a custom_object_key and access_rule_id and need to retrieve the access rule’s details…
`show-custom-object`	Get details of a specific Zendesk custom object by its key. Use when you have a custom object key and need to retrieve its metadata including name…
`show-custom-object-record`	Get details of a specific Zendesk custom object record by its key and record ID.
`show-many-job-statuses`	Show many job statuses by their IDs in Zendesk. Use this action when you have multiple job status IDs from bulk operations (like ticket updates, user…
`show-many-tickets`	Show multiple tickets by their IDs. Use when you need to retrieve specific tickets by their IDs to display ticket details, compare tickets, or bulk…
`show-many-users`	Retrieve multiple Zendesk users by their numeric IDs or external IDs.
`show-permission-policy`	Get details of a specific permission policy for a Zendesk custom object by its ID.
`show-request`	Show a single request in Zendesk. Use when you need to retrieve details of a specific request by its ID, including subject, description, status…
`unassign-user-organization`	Immediately removes a user from an organization in Zendesk. Use when you need to unassign a user from an organization membership.
`update-access-rule`	Update an existing access rule for a custom object in Zendesk.
`update-apps-installation`	Update an app installation in Zendesk. Use when you need to modify app installation settings such as enabling/disabling the app, restricting access…
`update-automation`	Update an existing automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met.
`update-custom-object`	Update an existing custom object in Zendesk. Custom objects are user-defined data structures that allow you to store and manage custom data types.
`update-custom-object-record`	Update an existing record for a custom object in Zendesk. Use when you need to modify an existing custom object record.
`update-custom-status`	Update an existing custom ticket status in Zendesk. Custom ticket statuses allow you to define additional statuses beyond the standard statuses (new…
`update-deletion-schedule`	Update an existing deletion schedule in Zendesk. Deletion schedules define automated rules for deleting tickets, users, attachments, or other records…
`update-dynamic-content-items-variant`	Update a single variant of a dynamic content item in Zendesk.
`update-dynamic-content-items-variants`	Update one or more variants of a dynamic content item in Zendesk.
`update-macro`	Update an existing macro in Zendesk. Macros are predefined responses that agents can apply to tickets to quickly perform common actions.
`update-many-automations`	Update multiple automations in Zendesk in a single request. Use when you need to bulk update automation settings such as position, active status, or…
`update-many-macros`	Update multiple macros in Zendesk in a single request. Use when you need to bulk update macro settings such as position or active status for multiple macros at once.
`update-many-object-triggers`	Update multiple custom object triggers in Zendesk in a single request.
`update-many-organizations`	Bulk update multiple Zendesk organizations in a single request.
`update-many-tickets`	Update multiple tickets in Zendesk in a single request. Use when you need to bulk update ticket fields such as status, priority, tags, assignee, or…
`update-many-triggers`	Update multiple ticket triggers in Zendesk in a single request.
`update-many-users`	Bulk update multiple Zendesk users in a single request. Use when you need to apply the same or different updates to up to 100 users at once.
`update-many-views`	Update multiple views in Zendesk in a single request. Use when you need to bulk update view settings such as position, active status, or title for multiple views at once.
`update-object-trigger`	Update an existing custom object trigger in Zendesk. Triggers define automated actions that execute when specific conditions are met on custom object records.
`update-organization-field`	Update a custom organization field in Zendesk. Use when you need to modify an existing organization field’s properties such as title, type…
`update-organizations-tags`	Add organization tags in Zendesk. Use when you need to tag an organization for categorization, filtering, or automation purposes.
`update-permission-policy`	Update an existing permission policy for a custom object in Zendesk.
`update-resource-collection`	Update an existing resource collection in Zendesk. Resource collections are groups of related resources (like triggers, automations, or ticket…
`update-side-conversation`	Update a side conversation on a ticket in Zendesk. Use this action to modify the state (open/closed) or subject of an existing side conversation attached to a ticket.
`update-support-address`	Update an existing support address in Zendesk. Support addresses are email addresses that receive customer inquiries and can be configured per brand.
`update-target`	Update an existing target in Zendesk. Targets are endpoints that receive data when triggers fire (e.g., HTTP targets, email targets, webhook targets).
`update-ticket-field`	Update an existing ticket field in Zendesk. Ticket fields define the structure and properties of custom fields on tickets.
`update-tickets-tags`	Update tags on a Zendesk ticket via PUT request to /api/v2/tickets/{ticket_id}/tags.
`update-ticket-trigger`	Update an existing ticket trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met.
`update-trigger-category`	Update an existing trigger category in Zendesk. Trigger categories are used to organize ticket triggers in the Zendesk admin interface.
`update-user-field`	Update an existing user field in Zendesk. Use when you need to modify the title, description, options, or other properties of a custom user field.
`update-user-profile`	Partially updates a user profile in Zendesk by identifier. Use when you need to modify specific fields of an existing profile without replacing the entire profile.
`update-user-profile-by-id`	Partially updates a user profile in Zendesk by profile ID. Use when you need to modify specific fields of an existing profile without replacing the entire profile.
`update-users-identity`	Update a user identity in Zendesk. Use when you need to modify an identity’s verified status or other updatable fields.
`update-users-me-settings`	Update the settings for the currently authenticated Zendesk user.
`update-users-profiles`	Create or update a user profile for a specific Zendesk user by user ID and identifier.
`update-users-tags`	Update (replace) tags for a specific Zendesk user. Use when you need to assign or modify tags on a user account for organizing, filtering, or categorizing user data.
`update-view`	Update an existing view in Zendesk. Views are saved searches that allow agents to filter and organize tickets.
`update-account-settings`	Update Zendesk account-level settings including tickets, branding, localization, routing, and more.
`update-attachment`	Updates an attachment’s malware access override setting. Use when you need to enable or restrict agent access to attachments that have been flagged for malware.
`update-custom-object-field`	Update an existing custom object field in Zendesk. Custom object fields define the structure and properties of data within a custom object.
`update-dynamic-content-item`	Update a dynamic content item in Zendesk. The only attribute that can be changed is the name.
`update-organization`	Update an organization in Zendesk. After updating, re-fetch via ZENDESK_GET_ORGANIZATION if downstream logic depends on current data.
`update-requests`	Update a ticket request in Zendesk with a comment or collaborators.
`update-ticket`	Tool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.
`upsert-custom-object-record-by-external-id-or-name`	Create or update a custom object record in Zendesk by external_id or name.
`verify-subdomain-availability`	Verify if a subdomain name is available for use in Zendesk. Returns a success boolean indicating whether the subdomain can be registered.
`verify-support-address`	Verify a support address forwarding in Zendesk. This action sends a verification request for the specified support address to confirm that the…
`verify-user-identity`	Set a user identity as verified in Zendesk. This action marks an email address or other identity as confirmed, indicating the user has proven ownership.

Triggers (2)

Subscribe with .on(...) in a script. A trigger with required configuration takes it as the second argument.

Trigger	Needs	What fires it
New User Created	`name`, `events`	Triggered when a new user is created in Zendesk.
New Zendesk Ticket	nothing	Triggers when a new ticket is created in a specified Zendesk view.

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Connect it

Use it

Common tools

Triggers (2)