Freshdesk

Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences freshdesk · 178 tools · no triggers

Connect it

run auth freshdesk
run auth freshdesk --scope team    # shared with the organization

Or from the Integrations page in the console. See Connections for personal versus shared, and who may remove one.

Use it

run freshdesk          # common commands
run freshdesk --all    # every command

import { freshdesk } from "@boxd/run";

Common tools

Tool	What it does
`add-note-to-ticket`	Tool to add a private or public note to an existing ticket in Freshdesk.
`create-admin-group`	Tool to create a new admin-level support agent group in Freshdesk.
`create-agents`	Tool to create multiple agents in Freshdesk in a single bulk operation.
`create-canned-response`	Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.
`create-contact`	Tool to create a new contact in Freshdesk. Use when you need to add a customer or user to your Freshdesk account.
`create-sla-policies`	Tool to create a new SLA (Service Level Agreement) policy in Freshdesk.
`create-solution-article`	Tool to create a new solution article in a Freshdesk knowledge base folder.
`create-ticket-outbound-email`	Tool to create a ticket by sending an outbound email to external recipients.
`currently-authenticated-agent`	Tool to retrieve profile information for the currently authenticated agent.
`get-account`	Tool to view Freshdesk account information. Use when you need to retrieve comprehensive account details including organization information, agent…
`get-agent`	Tool to retrieve detailed information about a specific agent by ID.
`get-agents`	Tool to search for agents using autocomplete functionality in Freshdesk.
`get-companies`	Tool to retrieve all companies from a Freshdesk account with pagination support.
`get-company`	Tool to retrieve detailed information about a specific company by ID.
`get-company-fields`	Tool to retrieve all company fields configured in Freshdesk.
`get-contact`	Tool to retrieve detailed information about a specific contact by ID.
`get-contact-fields`	Tool to retrieve all contact fields configured in Freshdesk.
`get-contacts`	Tool to retrieve all contacts from a Freshdesk account. Use when you need to list contacts, optionally filtered by email, phone, mobile, company…
`get-search`	Tool to search and filter tickets in Freshdesk using flexible query syntax.
`list-all-ticket-conversations`	Tool to retrieve all conversations of a specific ticket in Freshdesk.
`list-solution-articles`	Tool to retrieve all solution articles within a specified folder in Freshdesk.
`list-solution-categories`	Tool to retrieve all solution categories in Freshdesk. Use when you need to list all available solution categories in the knowledge base.
`patch-admin-groups-agents`	Tool to add or remove agents in a Freshdesk group. Use when you need to modify the list of agents assigned to a specific group by providing an array of agent IDs.
`reply-to-forward-ticket`	Tool to reply to or forward a ticket to external email addresses.
`search-agents`	Tool to search and filter agents in Freshdesk. Use when you need to find agents by email, phone, mobile, or state (fulltime/occasional).

All 178 tools

Tool	What it does
`add-note-to-ticket`	Tool to add a private or public note to an existing ticket in Freshdesk.
`add-ticket-user-access`	Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket.
`add-watcher`	Tool to add the authenticated user as a watcher to a Freshdesk ticket.
`bulk-unwatch-tickets`	Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk.
`bulk-update-tickets`	Tool to update multiple tickets simultaneously in bulk. The bulk update operation runs asynchronously in the background, and returns a job_id to track progress.
`cancel-contact-import`	Tool to cancel an ongoing contact import operation in Freshdesk.
`create-admin`	Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic…
`create-admin-group`	Tool to create a new admin-level support agent group in Freshdesk.
`create-admin-ticket-field`	Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information…
`create-admin-ticket-field-section`	Tool to create a new section within a ticket field in Freshdesk.
`create-agents`	Tool to create multiple agents in Freshdesk in a single bulk operation.
`create-canned-response`	Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.
`create-canned-response-bulk`	Tool to create multiple canned responses in bulk via asynchronous operation.
`create-canned-response-folder`	Tool to create a new canned response folder in Freshdesk. Use when you need to organize canned response templates into folders.
`create-companies`	Tool to create a new company in Freshdesk. Use when you need to add a customer organization to your Freshdesk account.
`create-contact`	Tool to create a new contact in Freshdesk. Use when you need to add a customer or user to your Freshdesk account.
`create-contact-fields`	Tool to create a new custom contact field in Freshdesk. Use when you need to add a new field definition for storing custom contact information (e.g…
`create-discussion-category`	Tool to create a new discussion category in Freshdesk forums.
`create-discussion-forum-topic`	Tool to create a new topic in a Freshdesk discussion forum. Use when you need to post a new discussion topic or thread in a specific forum.
`create-discussion-topic-comment`	Tool to create a new comment on a discussion forum topic. Use when you need to add a comment to an existing topic in Freshdesk discussions.
`create-email`	Tool to create a new email mailbox in Freshdesk. Use when you need to add a support email address that automatically creates tickets from incoming emails.
`create-forum`	Tool to create a new forum within a category in Freshdesk discussions.
`create-sla-policies`	Tool to create a new SLA (Service Level Agreement) policy in Freshdesk.
`create-solution-article`	Tool to create a new solution article in a Freshdesk knowledge base folder.
`create-solution-category`	Tool to create a new solution category in Freshdesk’s knowledge base.
`create-ticket`	Creates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED…
`create-ticket-forms`	Tool to create a new ticket form in Freshdesk. Use when you need to create a custom ticket form for organizing support requests.
`create-ticket-outbound-email`	Tool to create a ticket by sending an outbound email to external recipients.
`create-ticket-time-entry`	Tool to create a time entry for a specific ticket in Freshdesk.
`create-translated-solution-category`	Tool to create a translated version of an existing solution category.
`currently-authenticated-agent`	Tool to retrieve profile information for the currently authenticated agent.
`delete-admin-group`	Tool to delete an admin group from Freshdesk. Use when you need to disband an admin group from your Freshdesk account.
`delete-agent`	Tool to permanently delete an agent from Freshdesk. Use when you need to remove an agent from your Freshdesk account.
`delete-automation-rule`	Permanently deletes an automation rule from Freshdesk by its type and rule ID.
`delete-company`	Tool to permanently disband a company from Freshdesk. Use when you need to delete a company from your Freshdesk account.
`delete-company-field`	Tool to permanently delete a custom company field from Freshdesk.
`delete-contact`	Tool to soft delete a contact from Freshdesk. Use when you need to move a contact from All Contacts to Deleted Contacts view.
`delete-contact-field`	Permanently delete a custom contact field from Freshdesk. Use this action when you need to remove a custom contact field that is no longer needed.
`delete-conversation`	Tool to permanently delete a conversation from a ticket in Freshdesk.
`delete-discussion-category`	Permanently deletes a forum discussion category from Freshdesk.
`delete-discussion-comment`	Tool to permanently delete a comment from a discussion in Freshdesk.
`delete-discussion-forum`	Tool to permanently delete a discussion forum in Freshdesk. Use when you need to remove a specific forum.
`delete-discussions-forums-follow`	Tool to unfollow/unmonitor a discussion forum in Freshdesk. Use when you need to stop monitoring a specific forum.
`delete-discussions-topics-follow`	Tool to unfollow/unmonitor a discussion topic in Freshdesk. Use when you need to stop monitoring a specific topic.
`delete-discussion-topic`	Tool to permanently delete a discussion topic in Freshdesk. Use when you need to remove a specific topic from forums.
`delete-email-mailboxes`	Tool to permanently delete an email mailbox from Freshdesk. Use when you need to remove an email mailbox configuration.
`delete-group`	Tool to permanently disband a group from Freshdesk. Use when you need to delete a group from your Freshdesk account.
`delete-multiple-tickets`	Asynchronously deletes multiple tickets in bulk. Returns a job_id to track deletion progress.
`delete-section`	Tool to permanently delete a section from a ticket field in Freshdesk.
`delete-skill`	Tool to permanently delete a skill from Freshdesk. Use when you need to remove a skill from your Freshdesk account.
`delete-solution-article`	Tool to permanently delete a solution article and its translated versions in Freshdesk.
`delete-solution-category`	Permanently delete a solution category from Freshdesk’s knowledge base.
`delete-solution-folder`	Tool to permanently delete a solution folder and its translated versions in Freshdesk.
`delete-ticket`	Tool to permanently delete a ticket from Freshdesk. Use when you need to remove a ticket from your Freshdesk account.
`delete-ticket-field`	Permanently delete a custom ticket field from Freshdesk. Use this tool when you need to remove a custom ticket field that is no longer needed.
`delete-ticket-form`	Tool to permanently delete a ticket form from Freshdesk. Use when you need to remove a ticket form that is no longer needed.
`delete-ticket-forms`	Tool to permanently delete a specific field from a ticket form in Freshdesk.
`delete-ticket-summary`	Tool to delete the AI-generated summary of a ticket in Freshdesk.
`delete-ticket-user-access`	Tool to remove all agent access from a specific ticket in Freshdesk.
`delete-time-entry`	Tool to permanently delete a time entry from Freshdesk. Use when you need to remove a specific time entry.
`export-contacts`	Tool to initiate an asynchronous export of contacts from Freshdesk to CSV file.
`get-account`	Tool to view Freshdesk account information. Use when you need to retrieve comprehensive account details including organization information, agent…
`get-agent`	Tool to retrieve detailed information about a specific agent by ID.
`get-agent-availability`	Tool to retrieve availability information for a specific agent.
`get-agents`	Tool to search for agents using autocomplete functionality in Freshdesk.
`get-business-hours`	Retrieves all business hours configurations from Freshdesk. Use this tool to get a complete list of all business hour configurations including…
`get-canned-response-folders`	Tool to retrieve all canned response folders from Freshdesk.
`get-companies`	Tool to retrieve all companies from a Freshdesk account with pagination support.
`get-company`	Tool to retrieve detailed information about a specific company by ID.
`get-company-fields`	Tool to retrieve all company fields configured in Freshdesk.
`get-contact`	Tool to retrieve detailed information about a specific contact by ID.
`get-contact-fields`	Tool to retrieve all contact fields configured in Freshdesk.
`get-contacts`	Tool to retrieve all contacts from a Freshdesk account. Use when you need to list contacts, optionally filtered by email, phone, mobile, company…
`get-discussion-category`	Tool to view details of a specific forum category in Freshdesk.
`get-discussion-topic`	Tool to retrieve detailed information about a specific discussion topic by ID.
`get-email-mailbox`	Tool to retrieve detailed information about a specific email mailbox by ID.
`get-folder-responses`	Tool to retrieve all canned responses within a specific folder in Freshdesk.
`get-imported-contacts`	Tool to retrieve details of all contact import operations in Freshdesk.
`get-job`	Tool to view the status of a bulk job operation. Use when you need to check the status of bulk ticket updates or bulk ticket deletions.
`get-scenario-automations-json`	Tool to list all scenario-based automations in Freshdesk. Use when you need to retrieve the complete list of scenario automations with their configurations.
`get-search`	Tool to search and filter tickets in Freshdesk using flexible query syntax.
`get-tickets`	Retrieves a list of tickets from Freshdesk. Tickets are returned under `response_data` in the response object.
`get-ticket-time-entries`	Tool to retrieve all time entries for a specific ticket in Freshdesk.
`get-ticket-user-access`	Tool to retrieve agent access information for a specific ticket in Freshdesk.
`get-translated-solution-category`	Tool to view a translated solution category in Freshdesk. Use when you need to retrieve a solution category in a specific language other than the default language.
`hard-delete-contact`	Tool to permanently delete a contact from Freshdesk. Use when you need to completely remove a contact’s profile, tickets, calls, forum topics…
`import-contact`	Tool to import contacts in bulk from a CSV file to Freshdesk.
`list-admin-groups`	Tool to list all admin groups in Freshdesk. Use when you need to retrieve all groups configured in the account with their members, escalation…
`list-all-agents-in-group`	Tool to retrieve all agents associated with a specific group in Freshdesk.
`list-all-sections-for-ticket-field`	Tool to retrieve all dynamic sections for a specific ticket field in Freshdesk.
`list-all-skills`	Tool to retrieve all skills configured in Freshdesk account.
`list-all-ticket-conversations`	Tool to retrieve all conversations of a specific ticket in Freshdesk.
`list-automation-rules`	Tool to list all automation rules for a specific automation type in Freshdesk.
`list-discussions`	Tool to retrieve all forum categories (discussions) from Freshdesk.
`list-discussions-topics`	Tool to retrieve all discussion topics within a specified forum in Freshdesk.
`list-email`	Tool to retrieve all email mailbox configurations from Freshdesk account.
`list-email-configs`	Retrieve all email configurations from a Freshdesk account. Returns a list of email configs including support email addresses, associated products…
`list-forums-in-category`	Tool to retrieve all forums within a specified category in Freshdesk.
`list-monitored-topics`	Tool to retrieve all discussion topics that are monitored/followed by a specific user in Freshdesk.
`list-participated-topics`	Tool to retrieve discussion topics that a user has participated in by creating or commenting.
`list-products`	Tool to retrieve all products configured in Freshdesk account.
`list-roles`	Tool to retrieve all roles available in the Freshdesk system with their permissions and details.
`list-satisfaction-ratings`	Tool to retrieve all customer satisfaction survey ratings from Freshdesk.
`list-sla-policies`	Tool to retrieve all SLA (Service Level Agreement) policies in Freshdesk.
`list-solution-articles`	Tool to retrieve all solution articles within a specified folder in Freshdesk.
`list-solution-categories`	Tool to retrieve all solution categories in Freshdesk. Use when you need to list all available solution categories in the knowledge base.
`list-solution-folders`	Tool to retrieve all folders within a specified solution category in Freshdesk.
`list-solutions-category-folders-translated`	Tool to retrieve all translated solution folders in a category.
`list-solution-subfolders`	Tool to list all subfolders within a specific solution folder in Freshdesk.
`list-specific-section-details`	Tool to retrieve details of a specific section within a ticket field in Freshdesk.
`list-surveys`	Tool to retrieve all surveys from a Freshdesk account. Use when you need to view the list of surveys, optionally filtered by state (active or inactive).
`list-ticket-fields`	Tool to list all ticket fields configured in Freshdesk. Use when you need to retrieve metadata about all ticket field definitions including both…
`list-ticket-forms`	Tool to retrieve all ticket forms from Freshdesk. Use when you need to view the list of available ticket forms, optionally with pagination or portal associations.
`list-ticket-satisfaction-ratings`	Tool to list all satisfaction ratings of a ticket. Use when you need to retrieve customer feedback and survey responses for a specific ticket.
`list-tickets-watchers`	Tool to list all watchers subscribed to a specific Freshdesk ticket.
`list-time-entries`	Tool to retrieve all time entries from Freshdesk with optional filtering by company, agent, execution time range, and billable status.
`list-topic-comments2`	Tool to list all comments on a specific discussion topic with pagination support.
`list-translated-solution-articles`	Tool to view all translated solution articles in a folder for a specific language.
`list-translated-subfolders`	Tool to list all translated subfolders within a parent folder in Freshdesk.
`patch-admin-groups-agents`	Tool to add or remove agents in a Freshdesk group. Use when you need to modify the list of agents assigned to a specific group by providing an array of agent IDs.
`remove-watcher`	Tool to remove the authenticated user as a watcher from a Freshdesk ticket.
`reply-to-forward-ticket`	Tool to reply to or forward a ticket to external email addresses.
`reply-to-ticket`	Tool to create a public reply to an existing support ticket in Freshdesk.
`search-agents`	Tool to search and filter agents in Freshdesk. Use when you need to find agents by email, phone, mobile, or state (fulltime/occasional).
`search-companies`	Tool to search and filter companies in Freshdesk using query strings with custom fields.
`search-company`	Tool to search for companies using autocomplete functionality in Freshdesk.
`search-contacts`	Tool to search and filter contacts in Freshdesk using query-based search.
`search-contacts-autocomplete`	Tool to search for contacts using autocomplete functionality in Freshdesk.
`search-solution-articles`	Tool to search solution articles in Freshdesk knowledge base by keyword.
`toggle-timer`	Tool to toggle the timer on a time entry to start or stop time tracking.
`update-admin-group`	Tool to update an existing admin-level support agent group in Freshdesk.
`update-admin-ticket-field`	Tool to update an existing ticket field configuration in Freshdesk.
`update-admin-ticket-field-section`	Tool to update a section within a ticket field in Freshdesk.
`update-agent`	Tool to update an existing agent’s information in Freshdesk.
`update-agent-availability`	Tool to update agent availability settings in Freshdesk. Use when you need to modify an agent’s load settings by changing assignment limits for different channels.
`update-automations`	Tool to update an existing automation rule in Freshdesk. Use when you need to modify automation rule properties like name, description, active…
`update-canned-response`	Tool to update an existing canned response in Freshdesk. Use when you need to modify the title, content, folder location, visibility, or group access…
`update-canned-response-folder`	Updates the name of an existing canned response folder in Freshdesk.
`update-companies`	Tool to update an existing company’s information in Freshdesk.
`update-contact`	Tool to update an existing contact’s information in Freshdesk.
`update-contact-field`	Tool to update a contact field’s configuration in Freshdesk.
`update-contact-make-agent`	Tool to convert a contact into an agent in Freshdesk. Use when you need to grant a contact access to the helpdesk as an agent with specific permissions and roles.
`update-conversations`	Tool to update the content of a conversation note in Freshdesk.
`update-discussion-category`	Tool to update an existing discussion category in Freshdesk forums.
`update-discussion-comment`	Tool to update an existing comment in a discussion forum. Use when you need to edit the content of a comment in Freshdesk discussions.
`update-discussion-forum`	Tool to update an existing discussion forum in Freshdesk. Use when you need to modify forum details such as name, description, category, type, or visibility settings.
`update-discussion-topic`	Tool to update an existing discussion topic in Freshdesk. Use when you need to modify a topic’s title, message, lock status, or other properties.
`update-email-settings`	Tool to update mailbox settings for email handling in Freshdesk.
`update-notification-email-bcc`	Tool to update automatic BCC email addresses for all ticket communications in Freshdesk.
`update-sla-policies`	Tool to update an existing SLA (Service Level Agreement) policy in Freshdesk.
`update-solution-category`	Tool to update an existing solution category in Freshdesk. Use when you need to modify the name or description of a solution category.
`update-solution-folder`	Tool to update an existing solution folder in Freshdesk knowledge base.
`update-solutions`	Tool to update an existing solution article in Freshdesk. Use when you need to modify the title, description, status, tags, or SEO metadata of a solution article.
`update-ticket`	Tool to update an existing ticket in Freshdesk. Use when you need to modify ticket attributes like subject, priority, status, description, or custom fields.
`update-ticket-bulk-watch`	Tool to add the authenticated user as a watcher to multiple tickets in a single bulk operation.
`update-ticket-forms`	Tool to update an existing ticket form in Freshdesk. Use when you need to modify ticket form properties like title, description, default status, or field configurations.
`update-ticket-summary`	Tool to update the AI-generated summary of a ticket in Freshdesk.
`update-ticket-user-access`	Tool to update agent access to a specific ticket in Freshdesk by adding or removing agents.
`update-time-entry`	Tool to update an existing time entry in Freshdesk. Use when you need to modify time entry details such as duration, notes, billable status, or agent assignment.
`view-canned-response`	Tool to view details of a specific canned response in Freshdesk.
`view-automations`	Tool to view details of a specific automation rule in Freshdesk.
`view-business-hour`	Tool to retrieve a specific business hour configuration from Freshdesk.
`view-company-field`	Tool to retrieve details of a specific company field by ID. Use when you need to view configuration and metadata for a single company field including…
`view-contact-field`	Tool to retrieve details of a specific contact field by ID. Use when you need to view configuration and metadata for a single contact field including…
`view-email`	Tool to retrieve mailbox settings for the Freshdesk account.
`view-email-configs`	Tool to view details of a specific email configuration in Freshdesk.
`view-group`	Tool to view details of a specific admin group in Freshdesk.
`view-notifications`	Tool to view automatic BCC email addresses configured in Freshdesk.
`view-products`	Tool to retrieve detailed information about a specific product by ID.
`view-roles`	Tool to view detailed information about a specific role by ID.
`view-settings`	Tool to retrieve helpdesk settings from Freshdesk. Use when you need to view language configuration including primary language, supported languages…
`view-skill`	Tool to retrieve a specific skill from Freshdesk by ID. Use when you need to view detailed information about a particular skill including its name…
`view-solution-category`	Tool to view a specific solution category by ID in Freshdesk.
`view-solution-folder`	Tool to view a specific solution folder by ID in Freshdesk. Use when you need to retrieve detailed information about a solution folder including its…
`view-solutions`	Tool to view a specific solution article by ID in Freshdesk.
`view-ticket`	Views an existing ticket in Freshdesk. Ticket details are returned nested under `response_data` in the tool response.
`view-ticket-field`	Tool to retrieve a single ticket field configuration from Freshdesk.
`view-ticket-form-field`	Tool to retrieve a specific field from a ticket form in Freshdesk.

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